1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website/App are only available for delivery to addresse the customer provide within Amman City.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the time of shipping, rather than the time of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] minutes of the time of your order.

4. Delivery Costs

Delivery costs are based on the place of your order within Amman city. 

5. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at info@jebnalak.com

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@jebnalak.com